SHOPPING, SHIPPING AND RETURNS - ENGLISH

The gifting season is here! Ensure your orders arrive by December 24, 2025, read on for more details.

• Items must be in stock and ready to ship by the specified cut-off dates. Backorders cannot be guaranteed.
• Orders placed after the dates and times listed below cannot be guaranteed to arrive in time for the holidays.

SHIPPING DEADLINES:
The Netherlands & Belgium:
Tuesday, Dec. 23 – Order by 3:00 PM*
EU Shipping:
Monday, Dec. 22 – Order by 3:00 PM*
Worldwide Shipping:
Friday, Dec. 19 – Order by 3:00 PM*

*Please note that unforeseen circumstances may cause delivery delays.

At our store, there's no need to create an account to shop. You can pop items into your cart and just as easily remove them — we don’t keep track of what you’re considering buying until you actually place an order.

And don’t worry if you make a little mistake or decide to change something — you can still adjust or even cancel your order all the way up to checkout. Once your order is confirmed, you’ll get a confirmation email with your order number, and when it ships from our warehouse, a second email will let you know your order is on its way.

To shop on Alittlebirdtoldme.nl, you’ll need to be 18 or older. By placing an order, you agree to our purchase contract and general terms and conditions. All prices on our website include VAT but do not include shipping fees. For orders delivered outside the EU, VAT will be handled by local customs and will need to be paid upon delivery. We don’t have any control over these fees, as they’re determined by the regulations of the destination country.

Shipping is free on orders over €30 within the Netherlands, over €50 to Belgium, over €75 to Germany, over €100 to the rest of the EU, and over €200 worldwide!

Your order will be shipped on the first business day after it’s placed. Some items may have a longer delivery time, marked as [PRE ORDER]. Each product page shows a clear estimate of the expected shipping period, and you can find more information on pre-orders under the 'PRE ORDER' section.

Once your order leaves our warehouse, you’ll receive a shipping confirmation with tracking details. For deliveries within the Netherlands and Belgium, you can expect your package the next business day. For other destinations, arrival is typically around 2-4 days (within the EU) to 5-7 days (internationally) after shipping.

Orders are delivered by UPS to the address you provide. Anyone present at the address during delivery can accept the package. If no one is available, it will be taken to the nearest UPS drop-off point for you to pick up.

To allow you to reserve products in advance, we offer the option of pre-orders. Pre-order items are not yet in stock, but we expect them to become available soon (in limited quantities). This gives you the chance to secure the product before it’s officially in stock. Each product page provides a clear estimate of the expected shipping date under the ‘SHIPPING’ section.

Occasionally, deliveries to us may be delayed due to unforeseen circumstances, but we’ll always keep you informed. If you place an order with multiple items, they’ll all be shipped together in one package as soon as the pre-ordered item is in stock.

Returns at A Little Bird Told Me...

Your order isn’t complete until you’re absolutely happy with it! If, for any reason, you’re not satisfied with your purchase, we offer the option to return the item for a refund or to exchange it for a different color or size. Here’s how you can go about it:

Request a return through your account:
You can initiate a return by logging into your account. Once your return request is approved, you’ll receive a return label along with detailed instructions. Please note that return fees apply:

- €4 for returns from the Netherlands
- €6 for returns from Belgium
- €10 for returns from Germany
- €15 for returns from the EU

Return on your own:
Alternatively, you may also handle your return yourself. Just email us at care@alittlebirdtoldme.nl with your order number and the items you’re sending back. Send your return to the address below, making sure to properly package the items in their original, undamaged condition and include a return slip. You can download the return form here if needed. Please note that return shipping costs are non-refundable, and responsibility for the goods lies with you until they reach us, so we recommend obtaining proof of shipping or keeping tracking information.

Return period:
You have 14 days to register your return and another 14 days to send it back to us. Once we receive your return, we’ll process it as quickly as possible and send you a confirmation email. The refund will be issued to the original payment method, and depending on your bank, it should arrive within a few days. If an order is refused or not collected and is returned to us, we assess each situation individually.
Shipping costs, return fees, and (part of) the purchase amount may be deducted from any refund.

Return Address:
A LITTLE BIRD TOLD ME...
Van de Spiegelstraat 55
2613 EZ Delft
The Netherlands

We hope you love your purchase from A Little Bird Told Me..., but if you have any questions about our return policy, feel free to reach out!

Sometimes things can go wrong. Of course, this is never intentional. If you have a complaint or a question, you’re always welcome to reach out to us. Please contact us at care@alittlebirdtoldme.nl or through our contact page. We’ll do everything we can to resolve your issue to your satisfaction.

As soon as we receive your payment, we immediately start processing your order to ensure you receive your package as quickly as possible. This also means that if you realize you made a mistake or simply changed your mind, there’s only a short window to make adjustments.

If you have any questions or would like to make changes to your order, please contact our customer service team as soon as possible. If your order has already been shipped from our warehouse, the best option is to return the package for a refund and place a new order in the meantime.