SHOPPING, SHIPPING AND RETURNS - ENGLISH

 SHOPPING, SHIPPING AND RETURNS

Our online store stocks exclusive brands from all over the world. It’s very important to us that you enjoy your shopping experience, and we take great care to make sure that the site is simple to use, easy to understand and always keep your details secure.

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HOW TO SHOP

To shop at Alittlebirdtoldme.nl you need to be 18 years old or over and possess a valid credit card or debit card that we accept. By placing an order, you are accepting the A Little Bird Told Me… contract and terms and conditions. All products are subject to availability and confirmation of the order price. The language of the contract is English, and we will sell our collections in Euros (€).

If you're ordering from within the EU, based on the selected shipping country, the prices displayed in the A Little Bird Told Me… online store include statutory Value Added Tax, but do not include a delivery charge. If you're ordering from outside of the European Union, our displayed product prices do not include Value Added Tax, and do not include a delivery charge. 

Don’t worry if you make a mistake or change your mind about anything – you will be able to double check and adjust your order before the final confirmation step. After you have placed your order, we will send you a confirmation e-mail with your order number, which you can use to track your order’s progress. When your order is packed and ready to be shipped from our warehouse you’ll receive a second message, confirming that it’s on its way.

ADJUSTING AN EXCISTING ORDER

We start to process your order as soon as you place it to make sure that you receive your items a quickly as possible. This means that if you change your mind or realize that you have made a mistake after placing your order, there is very limited time frame in which you can amend or cancel it.

So, if you have any questions about an order you have placed or would like to make any changes, please contact the A Little Bird Told Me… Customer Service team as soon as possible. We will be happy to help you!

If your order has already been dispatched from our warehouse before you cancel or change it, you can simply return it to us for a refund and place a new order.

DELIVERY

Your products will normally be shipped on the working day after you place your order. However, some products are on pre-order and will have a longer shipping time. Each product is clearly marked with an estimated shipping time. Please allow up to 2 working days (EU) or 14 working days (worldwide) for delivery after your order has left our warehouse. You will receive a status update as soon as your order is on its way.

We offer free shipping on orders within the Netherlands from €30 and free shipping on orders to Belgium from €50. 

Your order will be delivered with UPS or PostNL (or their partner companies) to the address you specified. Anyone at the delivery address can accept and sign for delivery. If no one is available to sign for the parcel, the parcel will be sent to the nearest UPS depot or postal office for collection. 

PRE ORDERS

One way to reserve products is with so-called pre-orders. These products are not yet in stock, but are expected to become available (in limited editions). This way you can be certain that a product is reserved for you. Each product has a clear indication of the expected shipping period, under the heading "SHIPPING". Sometimes deliveries to us are delayed due to unforeseen circumstances. This means the fulfilment of your order will be delayed, our team will give you notice. Multiple products in one order will be shipped in one package, when the pre ordered item becomes available to ship.

KLACHTEN

Er gaat soms iets mis. Dit is uiteraard nooit opzettelijk. Indien je een klacht of een vraag hebt, kan je natuurljk altijd bij ons terecht. Neem contact met ons op via care@alittlebirdtoldme.nl of via ons contactpagina. We doen er alles aan om je klacht naar tevredenheid op te nemen. 

RETURNS & EXCHANGES 

Uiteraard is een bestelling niet compleet totdat jij helemaal tevreden bent. Je hebt 14 dagen om je bestelling retour te melden en 14 dagen om het te retourneren voor een restitutie of een exchange naar een andere kleur of maat. Zodra je bestelling bij ons in ontvangst is genomen ontvang je hiervan per mail een bevestiging en wordt je betaling teruggestort, op dezelfde methode als je bij ons hebt betaald. Afhankelijk van je betalingsmethode en je bank, ontvang je je betaling binnen 14 dagen retour. NB: retourkosten worden niet door ons gerestitueerd.  

Wij accepteren alleen geretourneerde artikelen die: 
- in de originele onbeschadigde verpakking worden teruggezonden
- onbeschadigd en ongebruikt zijn
- voldoende gefrankeerd zijn
- een retourbon bevatten

Indien je geen retourformulier hebt ontvangen (sorry, we all make mistakes...) of deze is kwijtgeraakt – kan je deze HIER downloaden. Vergeet niet je ordernummer en/of naam in te vullen! Goederen vallen onder jouw verantwoordelijkheid totdat ze bij ons geleverd worden – vraag dus altijd om een verzendbewijs of bewaar de tracking mail.


RETOURADRES:

   A LITTLE BIRD TOLD ME...
   Van de Spiegelstraat 55   
2613 EZ  Delft
   The Netherlands